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Terms and conditions of use

Article 1 - Registration

The general conditions of sale apply to all orders placed on the website for the purchase of products presented on the Site by the company WOODLANE EUROPE SAS, joint stock company with its headquarters at 2, square La Fayette, Angers (49000), registered with the RCS in Angers under number 752 569 327 (Intra-community VAT pending). Woodlane Europe SAS is a branch of the Condar Company based in the USA.

Subject to any contrary provision of law, the Terms and Conditions applicable to the relationship established between the customer and WOODLANE EUROPE are those in effect on the date of confirmation of the order. They apply to the exclusion of all other conditions.

WOODLANE EUROPE does not make solicitation calls, the provisions of the Consumer Code relating to the solicitation calls at home are not applicable to order under these Terms and Conditions.

Article 2 - Orders

The orders are carried out exclusively on the site. The connection fee and internet access are the responsibility of the customer.

All orders are validated by the client “double clicking”, which constitutes a fixed acceptance which can only be challenged within the bounds provided in the Terms and Conditions.

In terms of the law; the so called “double click”, associated with the authentication of the procedure and its non repudiation, and the protection of message integrity, constitutes an electronic signature, which has as much value between the parties as a handwritten signature. Unless provided otherwise, the data recorded by WOODLANE EUROPE constitutes proof of all transactions between WOODLANE EUROPE and its customers.

A confirmation of the validated order by the customer will be e-mailed prior to shipping the order, and will finalize the sale subject to the right to exercise the right of withdrawal.

The version of Terms and Conditions applicable to a given order can be maintained by the Customer computing management or printed on a piece of paper.

Article 3 - Availability

The products and prices offered are valid as long as they are visible on the site, subject to availability, excluding promotional offers indicated on the site. The sales are made subject to the availability of the goods.

In the event that an ordered product proves to be unavailable for reasons beyond the control of WOODLANE EUROPE, the customer will be notified by e-mail. The order will be cancelled and no bank debit will be made. WOODLANE EUROPE reserves the right to offer the customer a replacement product, of the same price and quality.

In addition, as a retailer with no permanent large stock, WOODLANE EUROPE reserves the right to refuse orders of the same product in large quantities and of 2 identical items. WOODLANE EUROPE also reserves the right to refuse any orders placed by customers who have not paid a previous order (except in cases of withdrawal provided by the law).

Article 4 - Price and Payment

WOODLANE EUROPE reserves the right to change prices at any time but the products will be charged based on the rights in effect at the time of confirmation of the Customers order.

Product prices are in euros including all taxes (including VAT at current rate), excluding the processing fee and shipping which are subject to a separate section at the time of the order, according to the characteristics of the order. These fees are made known to the Customer before the validation phase of the order.

The price of products dispatched outside the European Union and overseas territories will be calculated net of tax on the invoice. In this case, the Customer is considered as the importer of the products. In case of payment of customs duties, import taxes or others, applicable because of the geographical destination of products, the costs made by the Client, to whom it is recommended to complete the checks and the necessary steps prior to validation of his order.

Products remain the property of WOODLANE EUROPE until full payment.

Payment of orders are made:

-Either by credit card (Visa, MasterCard, American Express, other credit cards). The card is charged at the time of confirmation of the order.

-Or by wire transfer.

In accordance with the clauses of the article L.122-1 of the Consumer Code, WOODLANE EUROPE will have the right to refuse any order for legitimate reasoning, notably in the case of payment problems, problems relative to shipping, of abnormal orders or those placed in bad faith, and if the case should arise, request proof of identity. In the case of the request of identity, the client will also be informed by e-mail and/or by telephone and will have the option to cancel their order.  In the case of no response to this type of request in 72 hours following the request by Woodlane Europe, Woodlane Europe reserves the right to cancel the order and reimburse any amounts received as such.”

Article 5 - Delivery

The delivery times are indicated in working days. When a single order is made for multiple products and they have different delivery dates, the latest possible delivery date is given. The products are delivered to the shipping address provided by Customer at the time and as part of his order. Unless otherwise indicated on the Site, deliveries of products occur in France as well as the rest of the world with some countries excluded from the list. No deliveries will be made to hotels, business addresses or PO boxes.

In case of delayed shipment, an e-mail will be sent to the Client and a new date will be proposed.

If the delay in delivery exceeds 14 days for reasons other force majeure, the Customer will receive the opportunity to cancel the order by sending a registered letter with acknowledgment of receipt to customer service WOODLANE EUROPE, to its head office within 60 business days after the originally scheduled delivery date. The amount paid by the Customer for the order and shipping will be refunded. If the product was received after the date of receipt of the cancellation by WOODLANE EUROPE, the cost of return will be paid by the Customer, and the return of Products will only be accepted subject to the product being in perfect condition and in its original packaging.

Any reservations about the status of products (e.g. opened or damaged packages) must be notified immediately upon delivery to the carrier.

Article 6 - Compliance

Photos are for illustrative purposes. The Customer is advised to refer to the description of each product to know the precise characteristics. If in doubt, or to obtain additional information, you can contact customer services by email (

WOODLANE EUROPE will reimburse the customer or exchange products of apparently defective, damaged or spoilt or which do not correspond to the order.

In this case, the Customer must make a written statement of the situation in detail, and return (s) Product (s).

In any event, the Customer has legal guarantees of compliance and hidden defects, in accordance with legal provisions:

Article 7 - Intellectual and Industrial Property

All illustrations, images, characters, formats, graphics, and site characters are and remain the exclusive property of WOODLANE EUROPE or holders of such rights which have granted an exploitation right to WOODLANE EUROPE. Any reproduction, performance or use of such rights by a Customer shall constitute an offense giving rise to legal action.

Article 8 - Data Protection, Personal Data

The information and data concerning the Customer is strictly necessary for order  entry management, implementation and monitoring of business relationships, as well as for internal statistical purposes.

The database formed has thus been declared by the CNIL (No. 1609202 v 0).

This data can be sent to companies involved in these relationships (such as those responsible for the performance of services and controls) for their management, execution, processing and payment. This data is also retained to pursue security objectives, identification of improvement and customization services.

The Customer has at any time the right to access, correct or oppose any personal data. This right is exercised by email. (

The Customer may receive, from WOODLANE EUROPE, offers for products or services similar to or that have already been the subject of an order, or newsletters. The customer will at any time have the right to opt out.

Article 9 - Applicable Law, Litigation

The contract formed by acceptance of these Terms is subject to French law.

The language of this contract is the French language.

In case of dispute, French courts will have jurisdiction